FAQ
Orders
¿Cómo puedo rastrear mi pedido?
¿Puedo cancelar o modificar mi pedido después de haberlo realizado?
¿Qué debo hacer si recibo un artículo dañado o incorrecto?
You can track your order by logging into your account on our website and navigating to the "My Orders" section. There, you'll find the tracking number for your order, which you can use to track the shipment on the carrier's website.
You can track your order by logging into your account on our website and navigating to the "My Orders" section. There, you'll find the tracking number for your order, which you can use to track the shipment on the carrier's website.
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. Provide them with your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or refund as soon as possible.
Shipping
¿Cuales son sus opciones de envío?
¿Hacen envíos internacionales?
¿Cómo puedo calificar para el envío gratuito?
We offer several shipping options to meet your needs, including standard shipping, expedited shipping, and express shipping. During checkout, you can select your preferred shipping method and see the estimated delivery times and costs.
Yes, we do ship internationally. Please note that shipping rates and delivery times may vary depending on the destination country. Any customs duties or taxes are the responsibility of the recipient.
Free shipping is available for orders over a certain amount, which varies by promotion. Please check our current promotions or the shipping information page on our website for the latest details on how to qualify for free shipping.
Returns
¿Cuál es su política de devolución?
¿Cómo devuelvo un artículo?
¿Tendré que pagar el envío de devolución?
Our return policy allows you to return items within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging. Please contact our customer service team to initiate a return.
To return an item, please contact our customer service team to obtain a return authorization number and return instructions. Pack the item securely in its original packaging and include the return authorization number inside the package. Ship the item to the address provided by our customer service team.
If you are returning an item due to damage, defect, or an error on our part, we will cover the return shipping costs. For all other returns, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return is received.
Warranty
¿Cuál es su política de garantía?
¿Cómo presento un reclamo de garantía?
¿Existen exclusiones a la garantía?
We offer a one-year warranty on all our products. This warranty covers any manufacturing defects or issues with materials and workmanship. If you experience any problems with your item within this period, please contact our customer service team for assistance.
To file a warranty claim, please contact our customer service team with your order number, a description of the issue, and any relevant photos. Our team will review your claim and provide you with further instructions on how to proceed.
Yes, our warranty does not cover damage caused by misuse, improper care, accidents, or normal wear and tear. It also does not cover any modifications or repairs made by unauthorized personnel. For more detailed information, please refer to our full warranty policy on our website.
Whosesale
¿Ofrecen precios al por mayor?
¿Cuál es la cantidad mínima de pedido para compras al por mayor?
¿Cómo configuro una cuenta mayorista?
Yes, we offer competitive wholesale pricing for bulk orders. If you are interested in purchasing our products at wholesale prices, please contact our wholesale team with your business details and the products you are interested in.
The minimum order quantity for wholesale purchases varies depending on the product. Please contact our wholesale team for specific information on the minimum order quantities for the items you are interested in.
To set up a wholesale account, please fill out our wholesale application form on our website. Once your application is reviewed and approved, you will receive a confirmation email with details on how to access our wholesale pricing and place orders.
Gift card
¿Ofrecen tarjetas de regalo?
¿Cómo canjeo una tarjeta de regalo?
¿Puedo usar varias tarjetas de regalo para una compra?
Yes, we offer digital gift cards in various denominations. They can be purchased directly from our website and sent to the recipient via email, making them a perfect gift for any occasion.
To redeem a gift card, enter the unique gift card code at checkout in the "Gift Card" field. The value of the gift card will be applied to your order total. If the purchase amount exceeds the gift card balance, you can pay the remaining balance using another payment method.
Yes, you can use multiple gift cards for a single purchase. Simply enter each gift card code one at a time in the "Gift Card" field at checkout. The total value of all entered gift cards will be applied to your order.
xtremedesignsplus@hotmail.com
1 (575) 397-0202
10am - 5pm
Monday - Friday
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